Common litany of questions I ask when I find that someone is having a problem that is presented to me with nebulous descriptions...
What is the problem?
What exactly are you clicking when things stop working correctly?
What happens when you make that click? (Please include exact error messages if possible!)
What class(es) are you having this problem?
If you do not know how to fix the problem at this point, ask on...
Are you on campus or off campus?
If off, are you at home? At work?
What Operating System are you using? (Windows, Mac, Linux, etc.)
What browser(s) and version(s) are you using?
Browsers: Internet Explorer, Firefox, Safari, Mozilla
Does this problem occur when you try with a different browser?
Does this problem occur when you try with a different computer?
Does this problem occur when you try with a different computer in more than one place?
Does this problem occur on campus?